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Why You Should NOT Use Web.com

Website Design

Since the coronavirus outbreak, businesses around the world are no longer the same - including yours.

The lockdowns and travel restrictions forced you to close your business for a time, which affected your cash inflow. Business operation restrictions are now requiring you to limit the number of people you can cater at a time, causing your sales to plummet.  

You then realize that the only way for your business to survive is to bring it online. You decide it’s time to make a website.

The problem is, you have very little knowledge about building one but you also don’t want to spend a huge chunk of money to develop a fully functional website.  

You go to the Internet to search for a website builder that allows you to quickly put together a site without any know-how about coding.  

After a few seconds of scrolling, you stumble across Web.com. You immediately click the link, redirecting you to its homepage.

Upon reading their page, you discover that it focuses on the needs of small businesses and provides custom-design website, and even marketing solutions for an introductory price of $1.95 only.

You think to yourself, “Why not? This is exactly what I need!”

Then, something in you seems to be a bit hesitant. It’s telling you that you should do some digging about the website builder first. And now, you’re here, about to read an honest review about Web.com.

Is Web.com really the right decision? It’s time to find out!  

5 Reasons Why You Should Not Use Web.com

Web.com is a simple website builder that offers an industry-specific template together with free photos, headings, other types of content, and 24/7 phone support. But, as promising as this offer may sound, it’s nothing but a trap.  

Here’s why:

Limited Features

For startups and businesses that only offer a few items or services, as well as those whose main priority is to launch their site as quickly as possible, then a basic website might work….. for now.  

As your business expands, you’ll want to have access to more advanced features and customization tools that will allow you to scale your site.  

Photo from Theortu.com

Unfortunately, Web.com does not offer this.  

Minor tweaks and edits are easy to do on Web.com. However, if you’re looking for online chat features, cross-browser compatibility, and more, then don’t expect them from this website builder.

When you build your website, you need to classify what industry you’re in, and then they’ll let you choose from three matching layouts. You’ll be disappointed to learn that you can’t browse for other templates.

Here are some of the most important features your website needs to have:

  • Clear site navigation and architecture to establish a clear path for your visitors
  • A stunning web design that captures the attention of your target audience
  • Compelling call-to-action
  • Mobile-friendly web design
  • Engaging content to educate and convince your audience
  • SEO-friendly CMS and backend infrastructure  
  • Fast-loading webpage

Cookie-Cutter Website

Because you only have three options for your template with minimal customization, there’s a huge chance that your website will look generic. You might even come across a competitor whose website looks similar to yours.

With a generic-looking website, you’ll find it hard to impress your visitors and set yourself apart from others.

In the world of business, first impressions are critical. They set the tone for your future relationships with potential customers. Your goal is to wow them the first time they interact with you - whether it’s on your website, social media, or email.

Photo from Articulat

In this case, you want to amaze your visitors with an attractive website that loads fast and has relevant content. You want to give the impression that you’re legitimate, trustworthy, competent, and better than your competitors.  

Overpriced Services

Web.com has an introductory price of $1.95 for the first month.  

After that, however, they’ll automatically switch you to their $22.95. There’s no free plan nor free trial period, which means that you can’t opt out of the deal.  

Although they do offer a 30-day-money-back guarantee according to previous customers, they were never able to refund their money. Apparently, they couldn’t contact the customer service team that’s responsible for refunds.  

We think that the $22.95 monthly fee is overpriced, given the basic services they offer. Here’s what you’re paying for each month:

  • Easy to use drag-and-drop website builder
  • Webspace to publish your site
  • Free domain name for a year
  • Thousands of stock photos and videos to choose from
  • Guaranteed 99% uptime  

You need to pay separately for the following features:

  • SSL certification  
  • Site submission to search engines
  • Domain name renewal
  • Option to sell online

SSL certification is supposed to be free, and site submission should be automatic. Also, why do you need to pay extra to sell online? Isn’t selling online the reason why you’re building a website in the first place?  

Plus, your monthly billing could reach more than $40, based on the experiences of previous customers. There were unexpected charges because of the features they added to keep their website fully functional and SEO-friendly.  

Hard-to-Reach Customer Support and Difficult-to-Access Information

Just because you availed for a drag-and-drop website builder doesn’t mean you no longer need support building one. Of course, you will have questions as you build your website and you will need guidance as you build it.


While they offer 24/7 phone support, as mentioned by previous Web.com users, reaching customer support was always difficult.  

If you can’t access support when you need it, you’ll also have a hard time accessing maintenance for your site. Former customers had to fix things manually on their own, such as installing content management systems.

Drag-and-Drop Customization Tools is Not Functional

Web.com claims to have the best drag-and-drop customization tools. The truth is, they don’t.

They don’t allow you to drag and drop stuff around. They just don’t work.  

If you want to have a fully functional website that’s mobile-friendly, branded, and fully optimized to provide the best browsing experience for your visitors, then you might want to consider working with a team of professional digital marketers.

Not Sure How You Feel About This Web.com Review?

If you don’t trust our review, we suggest you visit the Better Business Bureau and check out what users had to say about Web.com. You’ll be in for a shock.

At Digital Resource, we can build you an SEO-friendly website that you can scale as your business grows at a reasonable price.  

We will provide you with a dedicated project manager who will communicate with you constantly throughout the entire project to keep you updated. We also offer digital marketing services for all your advertising needs!

Contact us for more inquires!  

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