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Managed LiveChat

Your website is only as good as the leads it brings in. After all, gaining customers and growing your business is the overarching goal of internet marketing. If your company is struggling to convert web traffic into leads, then it’s time we talk Managed LiveChat for business!

What is Managed LiveChat?

LiveChat is a lead generating tool and messaging application that prompts website visitors to engage with a trained LiveChat agent in a real-time. Our agents are available Monday through Friday, 8 a.m. to 5 p.m. EST with message tickets available after hours.

Live Chat agent having a chat discussion

What We Offer

No bots here! Digital Resource has in-house agents to answer questions, collect contact information, and pass it along to you. Our team takes care of:

Implementing the LiveChat feature on your website

Responding to any chats with brand-friendly language

Capturing visitor info, including name, number, & email

Redirecting leads to your business via phone & email

Why is Managed LiveChat Important for Business?

LiveChat is one of the most effective methods of engaging with website visitors and converting leads into customers! Some businesses have experienced as high as a 45% increase in conversions using real-time messaging system. That’s the power of starting meaningful conversations early and establishing a relationship with visitors before they even become your clients.

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How Our LiveChat Team Can Make a Difference for Your Business

When you work with Digital Resource, you’re gaining an entire marketing team. Having our Managed LiveChat service can truly make a difference in how potential business views your company, it makes you look legitimate, and ultimately generates the leads you need.

Trained LiveChat Specialists

Yeah, bots are cool. But the truth is that they’re limited in what they can say and do. Our LiveChat Specialists are trained to provide adaptive responses to all user inquiries. We get to know your business and understand your voice so we can engage with users right away and in the right way. A live person responding to inquiries within three minutes or less will also impress visitors and give them an initial positive interaction with your business.

Send Leads Straight to You

It’s been shown that 38% of website visitors are more likely to work with or buy from a company that offers LiveChat. Our agents gather all of the necessary user information – including their name, phone number, email address, and message – answer their questions, and then forward the leads to you via email and phone. Using the information your LiveChat Specialist sends you, your staff then calls the visitor to take the next step! The sooner that call happens, the better.

Keeps You Ahead of Your Competitors

Who are your top competitors? Do their websites offer LiveChat? Put yourself in the shoes of the customer – if you are browsing for businesses to decide where to spend your hard-earned money, wouldn’t you be more willing to go to the company that starts a conversation with you? The proactive, engaging nature of LiveChat allows you to start a relationship with potential costumers early on, putting you a step ahead of your competitors.

Analytics

Our team takes care of the front end of things so that you can focus on the backend of business! To help you do just that, we can provide regular reporting on your website’s LiveChat activity. See how many chats came in each month, analyze the return on investment, and deep dive into frequently asked questions. Over time, you’ll gain insight into the unique needs of your audience and be able to take action to better accommodate them!

Our Live Chat representatives

What Else Can LiveChat Do for Your Business?

Implementing LiveChat can have an impact on several aspects of your business. With the main goal of lead generation, Managed LiveChat comes with the added benefits of:

  • Increased sales
  • Proactive outreach
  • Reduced expenses
  • Customer convenience
  • Resolving customer questions quick
  • Improved customer service and loyalty

How We Customize Your LiveChat

One of the biggest perks of using LiveChat is all of the cool customization you have at your disposal. When implementing LiveChat, our first goal is to ensure it reflects your business the way you want it to be seen!

Brand Colors

To make your LiveChat window look consistent with your brand, we’ll pick a complementary color. For example, Digital Resource has orange in our logo and all other brand materials, so our LiveChat window features orange! It looks great next to the rest of our website design and still offers a pop of color to attract chatters.

Greetings & Canned Responses

Using brand-friendly language is of the utmost importance. Our LiveChat Specialists take note of specific terms and phrases that your business uses and avoids. Canned responses allow us to answer frequently asked questions with exact language every time.

Pictures

It’s always nice to put a face to the name! All of our LiveChat Specialists’ headshots are used to establish trust early on. A small detail like this can make all the difference when interacting with a potential customer!

How Does LiveChat Stack Up Against Other Forms of Contact?

LiveChat is becoming increasingly popular, especially when compared to traditional forms of contact! In fact, nearly 60% of website visitors prefer LiveChat over picking up the phone or emailing. Why? Because of the instantaneous nature of it.

Rather than making time to pick up the phone and wait on hold, a person at work can simply sit at their desk and get the answers they need immediately! Or, instead of patiently awaiting a response via email – however many business days that may take – a mom of three can cut straight to the chase without missing a beat! People want answers and they want them ASAP! That’s the power LiveChat packs.

Are You Interested in

Managed LiveChat?

Then you’ve come to the right place! Start getting in touch with your website visitors and point them in the right direction with our Managed LiveChat for business. You’ll be amazed by how quickly your business begins to grow. Contact Digital Resource to start generating more leads than ever before!

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FAQS

How Can I Add LiveChat to My Website?

After customizing your LiveChat window, a small snippet of code is generated. At Digital Resource, our Web Team implements the unique code in the backend of your website to ensure LiveChat appears on all of the necessary pages.

When Will My LiveChat Agent Be Online?

Our LiveChat agents are available and online Monday through Friday, 8 a.m. to 5 p.m. EST.

What Happens with LiveChat After Hours?

Our LiveChat system has something called “ticketing”. The LiveChat window stays on your website at all hours. When a website visitor clicks on it before 8 a.m. or after 5 p.m., they will be prompted to leave a message. Our LiveChat agents check those messages first thing the next morning so you can follow up ASAP!

Can You Invite Visitors to Chat?

Absolutely! This is exactly what we do. The LiveChat window pops open in an inviting manner with a brand-friendly welcome message. It assures the website visitor that they can ask the agent a question at any time during their time on your website.

How Much Does Managed LiveChat Cost?

Due to the fact that we provide completely custom marketing solutions, we can’t discuss pricing without a full understanding of your needs! Please reach out to talk details with one of our Internet Marketing Specialists!