Your website is only as good as the leads it brings in. After all, gaining customers and growing your business is the overarching goal of internet marketing. If your company is struggling to convert web traffic into leads, then it’s time we talk Managed LiveChat for business!
What is Managed LiveChat?
Managed LiveChat is a real-time messaging tool that allows website visitors to engage directly with our trained LiveChat Specialists—no bots here! Our in-house agents respond with brand-appropriate language to answer questions, capture key visitor information, and now, instantly connect leads with your business.
Our agents are available Monday through Friday, 8 a.m. to 5 p.m. EST, with message tickets available after hours.
Why is Managed LiveChat Important for Business?
LiveChat is one of the most effective ways to engage with website visitors and convert leads into customers! Some businesses have experienced as high as a 45% increase in conversions using real-time messaging systems.
That’s the power of starting meaningful conversations early and establishing relationships with visitors before they become your clients.
What We Offer
No bots here! Digital Resource has in-house agents to answer questions, collect contact information, and pass it along to you. Our team takes care of:
LiveChat feature implementation on your site
Real-time, brand-aligned human responses
Capture of lead information (name, number, email, location of interest)
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Automated CRM lead sync with real-time call connection, managed through a centralized team dashboard
Why is Managed LiveChat Important for Business?
LiveChat is one of the most effective methods of engaging with website visitors and converting leads into customers! Some businesses have experienced as high as a 45% increase in conversions using real-time messaging system.
That’s the power of starting meaningful conversations early and establishing a relationship with visitors before they even become your clients.
How Our LiveChat Team Can Make a Difference for Your Business
When you work with Digital Resource, you gain an entire marketing team. Our Managed LiveChat service can make a difference in how potential business views your company; it makes you look legitimate and ultimately generates the leads you need.
AI-Enabled LiveChat Specialists
Our LiveChat Specialists combine AI efficiency with human connection—trained professionals using AI-enhanced tools to respond faster and more accurately in your brand's voice. We leverage AI to understand patterns and provide context, but it's always a real person engaging with your customers.
This blend of technology and empathy delivers timely, meaningful responses that feel personal and on-brand—fast, thoughtful, and trustworthy service from the first hello.
Send Leads Straight to You
Our Managed LiveChat service can be integrated with hundreds of CRMs and marketing automation platforms. Not only can we send leads generated from chats automatically to your CRM, but we also assist in the follow-up process by connecting your office with the lead.
Once qualified, your office immediately receives a phone call to connect with the lead in real time.
Keeps You Ahead of Your Competitors
Who are your top competitors? Do their websites offer live chat? Put yourself in the customer's shoes – if you are browsing for businesses to decide where to spend your hard-earned money, wouldn’t you be more willing to go to the company that starts a conversation with you?
The proactive, engaging nature of LiveChat allows you to start a relationship with potential customers early on, putting you a step ahead of your competitors.
Analytics
Our team takes care of the front end, so you can focus on the back end of business! To help you do just that, we can provide regular reporting on your website’s live chat activity. See how many chats came in each month, analyze the return on investment, and deep dive into frequently asked questions.
Over time, you’ll gain insight into your audience's unique needs and be able to take action to better accommodate them!
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What Else Can LiveChat Do for Your Business?
Implementing live chat can have an impact on several aspects of your business. With the main goal of lead generation, Managed LiveChat comes with the added benefits of:
- Increased sales
- Proactive outreach
- Reduced expenses
- Customer convenience
- Resolving customer questions quick
- Improved customer service and loyalty
How We Customize Your LiveChat
One of the biggest perks of using LiveChat is all of the cool customization you have at your disposal. When implementing LiveChat, our first goal is to ensure it reflects your business the way you want it to be seen!
Brand Colors
We'll pick a complementary color to make your LiveChat window look consistent with your brand. For example, Digital Resource has orange in our logo and all other brand materials, so our LiveChat window features orange! It looks great next to the rest of our website design and still offers a pop of color to attract chatters.
Greetings & Canned Responses
Using brand-friendly language is of the utmost importance. Our LiveChat Specialists take note of specific terms and phrases that your business uses and avoids. Canned responses allow us to answer frequently asked questions with exact language every time.
Pictures
It’s always nice to put a face to the name! All of our LiveChat Specialists’ headshots are used to establish trust early on. A small detail like this can make all the difference when interacting with a potential customer!
How Does LiveChat Stack Up Against Other Forms of Contact?
Live chat is becoming increasingly popular, especially when compared to traditional forms of contact! In fact, nearly 60% of website visitors prefer live chat over picking up the phone or emailing. Why? Because of the instantaneous nature of it.
Rather than making time to pick up the phone and wait on hold, a person at work can simply sit at their desk and get the answers they need immediately! Or, instead of patiently awaiting a response via email – however many business days that may take – a mom of three can cut straight to the chase without missing a beat! People want answers and they want them ASAP!
That’s the power of Managed LiveChat!
Google My Business Listing Creation
If you don’t have a Google My Business listing, we create on for you. If you do have one, we make sure that everything and anything is filled out accurately and completely.
Google My Business Listing Verification
We get your Google My Business listing verified so that it shows up on Google Maps as a legitimate business and is able to get found by potential customers.
Google My Business Listing Optimization
We optimize your Google My Business listing by including relevant keywords throughout your profile and introduction. We then go a step further by placing optimized photos of your business, products, and services with completed metadata.
Are You Interested in
Managed LiveChat?
Then you’ve come to the right place! Contact your website visitors and point them in the right direction with our Managed LiveChat for business. You’ll be amazed by how quickly your business begins to grow. Contact Digital Resource to start generating more leads than ever before!
FAQS
How Can I Add LiveChat to My Website?
After customizing your LiveChat window, a small snippet of code is generated. At Digital Resource, our Web Team implements the unique code in the backend of your website to ensure LiveChat appears on all of the necessary pages.
When Will My LiveChat Agent Be Online?
Our LiveChat agents are available and online Monday through Friday, 8 a.m. to 5 p.m. EST.
What Happens with LiveChat After Hours?
Our live chat system has something called “ticketing”. The LiveChat window stays on your website at all hours. When a website visitor clicks on it before 8 a.m. or after 5 p.m., they will be prompted to leave a message. Our LiveChat agents check those messages first thing the next morning so you can follow up ASAP!
Can You Invite Visitors to Chat?
Absolutely! This is exactly what we do. The chat window pops open in an inviting manner with a brand-friendly welcome message. It assures the website visitor that they can ask the agent a question at any time during their time on your website.
How Much Does Managed LiveChat Cost?
Due to the fact that we provide completely custom marketing solutions, we can’t discuss pricing without a full understanding of your needs! Please reach out to talk details with one of our Internet Marketing Specialists.
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